Walk
The journey with us
About Us
Established in 2022, Excellent Care Services is led by a team of seasoned professionals with extensive backgrounds in the care industry and other relevant fields. Our staff are carefully selected through a rigorous recruitment process and receive comprehensive training to ensure they are equipped to provide top-notch care and support. We prioritize the needs of our clients and strive to enable them to live an independent life through our various services such as personal care, shopping, domestic assistance, sitting service, companionship, meal preparation, and escort to appointments. These services can be availed as daily visits or as a live-in arrangement.
Other Services
We understand the importance of providing high-quality care for your loved ones in the comfort of their own homes. That's why we offer experienced, compassionate live-in carers who can attend to their needs around the clock. Our care management system also allows authorized family members to monitor the care being provided in real-time for added peace of mind. Additionally, our sitting service provides a respite for primary caregivers, allowing them to take a break and focus on other aspects of their lives while our staff provides personalized care and support. Moreover, we also offer support during the night time through our waking night service to ensure that your loved one's needs are met even during the night. Our goal is to empower individuals and families by providing the right care in the right place.
Get in Touch
At our organization, we are dedicated to providing the highest level of service and care to our clients. However, we understand that there may be times when a client or their family members may have concerns or complaints about our services. In these situations, we want to ensure that we are able to listen and respond effectively to any feedback provided. To accomplish this, we have established a comprehensive complaint and feedback system that allows clients and their families to share their concerns or complaints with us in a timely and effective manner. This system includes several different channels for communication, including phone, email, and online forms. When a complaint or concern is received, it is promptly acknowledged and investigated by a designated team leader or manager. Depending on the severity of the issue, the investigation may be conducted within a few days or may take longer. We make every effort to arrange face-to-face meetings with the client or their family to discuss the concern and provide an opportunity for further feedback. For more serious concerns or complaints, clients and their families also have the option to escalate the issue to the local authority safeguarding team or the Care Quality Commission (CQC). This ensures that all complaints and concerns are handled in a thorough and timely manner, and that clients and their families have access to multiple levels of support and advocacy. At our organization, we are committed to continuous improvement and strive to learn and grow from all feedback we receive. We encourage all clients and their families to share their concerns or complaints with us, so we can work together to provide the best possible care and services.
